Refund policy

Refunds / exchange

We want you to be happy so please contact us if there is an issue with your order. We offer exchange or credit voucher on full priced items returned within 14 days of purchase. We do not offer cash refunds, so please chose carefully. NO refunds for orders paid with Afterpay or Zippay - only credit vouchers provided - no exceptions.

Mystery boxes and advent calendars are considered final sale items. No returns, refunds or exchanges on final sale items. 

All sale items are FINAL SALE, no return or refund. 

Any item with 20% off or more discount or any order that uses a discount code of 20% or more cannot be exchanged or refunded. This includes storewide sales. 

Sale items may be offered at a discounted price due to overstocking, slight damage, or a small fault, or discontinued line. 

Only full priced items may be returned. A 10% fee will be charged on all returns, refunds and cancellations. This covers the banking, restocking, and shop fees. Your refund total will equal the merchandise price, less 10% fee plus the actual shipping costs associated with both initial and return shipment. This is irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order.

Please be aware the majority of our products are handmade (ie vases) or natural (ie crystals), Markings, colour and shape character are a reminder of their authenticity and are not considered faults. Our vintage products, collectibles and handmade items are intended for decoration purposes only. Vintage pieces may not meet current standards and are not intended to be used in their original capacity. They are sold for adult use only.

Returns

Please contact us and provide reason for return and invoice number. Returns must be sent within 14 days of purchase, and tracking number must be emailed to us to ensure safe and documented delivery. Any unauthorized returns will not be accepted. If items are to be returned to us, please make sure you provide the following details: Your full name, invoice number and date of email approved return. Items must be in original packaging, not opened, and packaged not to incur any damage. Shipping charges are not refundable. Your refund total will equal the merchandise price, less the actual shipping costs associated with both initial and return shipment. This is irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order.

Custom made / preorders

We are happy to custom make and preorder in SOLD OUT items for you. Please allow 1 week for cutlery to be stamped, 1-2 weeks for stamps to be made, 4+ weeks for wax seals to be made, 4+ for preorder items to go through production (sometimes longer depending on artist).

We ship all items on your order together. If you want other items prior please place a separate order for preorder / custom items. 

All custom made / preorder items are FINAL and cannot be returned or refunded or cancelled for any reason. Placement of orders is confirmation that you have read and understood the following:

  • Pre-order / custom made items mean you're ordering an item not yet in stock.
  • Any items ordered alongside a preorder / custom made item will not be despatched until the final item has arrived in our warehouse. If you would like other items earlier, please place a separate order.
  • We cannot accept any changes or cancellations to your order once you have placed it due to commitments with our manufacturer.
  • We cannot be held responsible for any stock delivery delays due to unforeseen circumstances (such as Covid19 restrictions), but rest assured, we'll be hustling our hardest to get your items to you ASAP.

    Damaged goods

    Please note if you chose no breakables shipping your order is NOT covered for damages.

    Once parcels have left our warehouse via the courier, they are then the property of Australia Post / Sendle / Couriers Please / Aramex. If items were damaged or lost in shipping, please contact us asap, we make every effort to work with you but please note we will not instantly replace or refund. If your package rattles or looks squashed please do not accept it from the courier.

    Steps to take:

    1. Couriers must be notified of breakages within 24hrs of delivery so you must click on tracking link we supplied you to couriers website and submit complaint to courier directly using your tracking number. 
    2. Take photo. Supply ONE SINGLE CLEAR IMAGE (not a collage) that includes the following:
      The damage/fault to your item(s)
      The packaging (box, bubble wrap, newspaper etc)
      The shipping label clearly showing your tracking number (this does not have to be close up, so long as it can be zoomed in on and read)
      The above MUST be all included on ONE picture. This is to ensure the integrity of the claim and so the damaged items can be matched to the description we load for your parcel. 
    3. Keep ALL packaging, box, wrapping etc and all broken items so the courier can collect if required.
    4. Send photo and order details to us so we can also follow up for you.

    Your order is covered by courier insurance for up to $100 if it can be proved it was broken in transit. If you'd like additional insurance added please contact us before ordering.